If you laugh out loud when someone asks you about "Mean Time To Respond" for escalated tickets, or have assumed that the only way to know who was working on a ticket was to call around, then you should listen in to this webinar. Learn about how xMatters (IT support) engines can plug right into your existing service desk solutions from companies like BMC, CA, HP, IBM, and Service-Now to change the way your team handles tickets that are not resolved by the first touch.

Oh, and if you're on the other side of the table being hunted down by the service desk, you don't want to miss the webinar either. You'll learn how xMatters (IT support) engines ensure that when you're contacted to deal with a ticket, that it's a message that is meant just for you and is not a "hope someone responds" broadcast. When you're not on call, you can enjoy uninterrupted time off shift.

To have the webinar replay emailed to you, fill out the form below.

What if you never had to refer to on-call schedules to figure out who to escalate tickets to?

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