This case study covers how Cash America reduced their MTTR by 77%. At one time their IT staff was only notified of critical events through email, so if a system went down or stalled overnight it wouldn't get worked on until the morning when IT staff arrived and checked their emails. Through automated call outs and escalations Cash America was able to notify the right person of critical events immediately so hours wouldn’t pass without them knowing a system was down.

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How Cash America reduced their MTTR by 77% with xMatters

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