An international service company came to xMatters because they needed a way to prioritize incidents and deliver the right information to the right mobile engineer. Because they provide professional technology and management services to government agencies around the world, they wanted to ensure their high-value clients got the most attention and that their complicated SLAs were upheld. The xMatters (IT support) engine was implemented because of its natural extension to BMC Remedy Service Desk and it enables them to quickly address current needs and lay the groundwork for future projects.

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How a service company uses the xMatters (IT support) engine with BMC Remedy

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