With high customer expectations, and a low tolerance for system outages, this electronic banking company knew they needed to take steps to deliver information that was relevant to their customers when it mattered most, especially if that information was related to a critical application being down. They also realized that they needed to streamline the IT event resolution process, to ensure that the right members of their support staff were delivered the right information and choices they needed to take action.

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How a financial services company uses xMatters

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3N (national notif network)
Aeroprise
AmCom (e.notify)
Attention
Dialogics
Email
Emergin
Hiplink
Message One
Mir3
Mobile Reach
None
NTI Group
Other
Sunguard - Notifind
Varolii

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BMC Remedy
BMC Remedy ITSM7
BMC Service Desk Express
CA Service Desk
Homegrown
HP Service Center
HP Service Desk
HP Service Manager
IBM Service Req Mgr (Maximo)
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Service-Now

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BMC Patrol
BMC Patrol Enterprise Manager
BMC Portal
BMC Proactivenet
BMC Service Impact Manager
CA Spectrum
CA Unicenter
Homegrown
HP NNM
HP Operations Manager
HP SiteScope
IBM Tivoli NETCOOL
IBM Tivoli TEC
Microsoft MOM 2005
Microsoft SCOM 2007
Nagios
NetIQ AppManager
None
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Quest Foglight
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BMC Control-M
CA Workload Automation AE
Homegrown
IBM Tivoli Scheduler
Opalis
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Tidal Scheduler