As an IT outsourcer, their job is to deliver IT services that work on time, every time. With a client list that includes over half of the top twenty-five global financial services firms, they didn’t have any margin for error. They implemented xMatters to work with their existing enterprise applications to make them more relevant and effective. xMatters relevance engines connect people with what matters to them, at exactly the right moment. They deliver information, notifications and choices to the right people and give them the ability to take immediate action, completing the last mile of IT service delivery. This outsourcer reports that operating costs are plunging while efficiency is rising.

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How an IT outsourcer uses xMatters