Over the decades, the service desk function has evolved from elite efficiency artistry into first level issue resolution ranging from the basic resetting of a password, to the complex, cascading outages which can involve all stakeholders and affect the most important services within the organization. However, all too often, the relevance of the function is underestimated. The perception is generally that the service management function is not as aligned or as strategic as it should be.

So, how do you change that perception? By making the information personal and increasing the relevance.

To view the entire whitepaper, fill out this form and we'll email it to you.

Increase the relevance of ITSM

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3N (national notif network)
Aeroprise
AmCom (e.notify)
Attention
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Email
Emergin
Hiplink
Message One
Mir3
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Sunguard - Notifind
Varolii

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BMC Remedy
BMC Remedy ITSM7
BMC Service Desk Express
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HP Service Center
HP Service Desk
HP Service Manager
IBM Service Req Mgr (Maximo)
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Service-Now

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BMC Patrol
BMC Patrol Enterprise Manager
BMC Portal
BMC Proactivenet
BMC Service Impact Manager
CA Spectrum
CA Unicenter
Homegrown
HP NNM
HP Operations Manager
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IBM Tivoli NETCOOL
IBM Tivoli TEC
Microsoft MOM 2005
Microsoft SCOM 2007
Nagios
NetIQ AppManager
None
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Quest Foglight
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BMC Control-M
CA Workload Automation AE
Homegrown
IBM Tivoli Scheduler
Opalis
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Tidal Scheduler