What if you could respond to tickets in your personal and team queue from wherever you are? What if you didn't have to dread the vibration or beep of your smartphone knowing that the notification you just got is either not meant for you, or you have to stop what you're doing and get back to your desk to deal with it? What if you could keep focused on the task at hand and use your mobile device to still stay connected to the service desk, wherever you might be?
Join xMatters to learn about how relevance engines for IT Support add smarts to your service desk to ensure that if you need someone, they can be reached wherever they are using all the mobile communication channels at your disposal – phone calls, text messages, email. Best of all, being mobile no longer means that you're sidelined – take the actions that you need to, wherever you are, to keep your incident management process moving. Accept new tickets, indicate availability or response time, reassign tickets, and provide updates using mobile devices such as mobile phones, smartphones, and tablets.
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What if your service desk could automatically be notified of and respond to tickets from their smartphone?
