To this large online retailer with over $4 billion in annual revenues, downtime is catastrophic. To quickly resolve critical events, they needed to make changes like managing groups and teams in one central location. They also needed to move beyond manual processes like spreadsheet databases and emails notifications, and create a reliable, automated system for ensuring that events were assigned to the right people and an audit trail existed for tracking progress.

The retailer selected xMatters to connect users with information and intelligently collaborate with the dynamics of their business. With xMatters, they were able to uphold the company’s commitment to customer satisfaction by doing their part to ensure that the online experience is optimal and alleviate complications due to systems malfunctions.

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How a retail company uses xMatters