To make their products and services matter more, this telecommunications giant needed the ability treat their customers like individuals, so that they would want to engage. They combined xMatters with their existing technologies and systems, which enabled them to send customer communications twenty times faster than before, sending 18,000 personalized messages in less than five minutes.

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How a telecommunications company uses xMatters

Email Address:
Company Name:
First Name:
Last Name:
Job Function:
Job Title:
Phone Number:
Country:
State:
Industry:
How can we help?
How soon can we help?
What's your budget?
Notification products used:
Help desk tools you use:
Monitoring products you use:
IT operations tools you use:

Select:
3N (national notif network)
Aeroprise
AmCom (e.notify)
Attention
Dialogics
Email
Emergin
Hiplink
Message One
Mir3
Mobile Reach
None
NTI Group
Other
Sunguard - Notifind
Varolii

Select:
BMC Remedy
BMC Remedy ITSM7
BMC Service Desk Express
CA Service Desk
Homegrown
HP Service Center
HP Service Desk
HP Service Manager
IBM Service Req Mgr (Maximo)
Other
Service-Now

Select:
BMC Patrol
BMC Patrol Enterprise Manager
BMC Portal
BMC Proactivenet
BMC Service Impact Manager
CA Spectrum
CA Unicenter
Homegrown
HP NNM
HP Operations Manager
HP SiteScope
IBM Tivoli NETCOOL
IBM Tivoli TEC
Microsoft MOM 2005
Microsoft SCOM 2007
Nagios
NetIQ AppManager
None
Other
Quest Foglight
Solarwinds

Select:
BMC Control-M
CA Workload Automation AE
Homegrown
IBM Tivoli Scheduler
Opalis
Other
Tidal Scheduler